Getting started with the Returnly to NetSuite Integration

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Product Overview

This guide is designed to give an overview of the integration as well as provide detailed implementation instructions.

Returnly makes it easy to automate every step of the return and get your time back. Give customers a smooth return experience that automates the return and refund process altogether, so your team can focus on more valuable work. Allow customers to exchange directly from your return portal. Returnly pays for the order on behalf of your customers, so they can get the right item before returning the wrong one.

The Integration App allows users to import the RMAs (Return Authorization) to NetSuite from Returnly so you can create Return Authorization, Item Receipt and Cash Refund Or Credit Memo using our integration app. First, our integration app will import all the RMAs which are in ‘Authorized’ status from Returnly and create a return authorization NetSuite. Once the item receipt created against the return authorization with the inventory location of your choice, our integration app will export the Item receipt back to Returnly and change the RMA status in Returnly to ‘Refunded’. After the RMA status changed to refunded in Returnly, our integration app will import that RMA in NetSuite and create the cash refund or credit memo against the corresponding return authorization.

Using our integration app, your organization saves hours each day of manual work and your focus is shifted to managing your returns in Returnly and avoid building custom integrations, saving you months of development time and eliminating ongoing maintenance. Private companies, startups, and publicly traded companies that run on NetSuite have been using this and other integrations built on – Celigo’s iPaaS platform.


Below is an overview of the Returnly-NetSuite Integration App editions and respective integration flow(s) (a.k.a. data flows). There is only one edition of the integration – Starter.

Flows Starter
Returnly Return Authorization to NetSuite RMA Add Included
NetSuite Item Receipts to Returnly Refunds Add Included
Returnly Refund to NetSuite Cash Refund/Credit Memo Add Included

Start the process by reviewing our implementation overview.


Keeping this guide updated is our priority. Therefore, relevant and applicable use-cases within the scope of this NetSuite app will be documented here in the guide. Contact us through the support widget and send us any comments or questions!