Email Notifications

  • Updated

PayPack is able to deliver email notifications to customers using NetSuite’s email templates. In this section, you can choose what type of emails to trigger after a successful Stripe payment.

Enable Email Notifications

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  1. Send Email to Customer When Sales Order is Charged– This will trigger an email send using the selected template under Select Email Template for Invoice/Sales Order.
  2. Send Email to Customer When Invoice is Charged– This will trigger an email send using the selected template under Select Email Template for Invoice/Sales Order.
  3. Send Notification Email to Customer on Successful Charge with Stripe Details– This will trigger an email send using a preset template from NetSuite.
  4. Send a Payment Confirmation Email from Stripe– This email is sent and configured from Stripe.

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Select an Email Template

PayPack selects a single NetSuite email template of your choice for sales order & invoice notifications.

Download PayPack Email Template HTML File and follow the steps below to customize your own.

  1. Navigate to Documents → Templates → Email Templates → New.
  2. Fill in the suggested fields listed below.
    • Id: _nm_invoice_template
    • Name: novamodule Custom Transaction Email Template
    • Record Type: Transaction
    • Subject: {{companyName}}: ${transaction@title} #${transaction.tranId}
  3. Under File → Click the + to add the PayPack Email Template file you downloaded

Email Template Field Definitions

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Add Custom Fields

Currently we offer 5 custom fields in the sales order/invoice email template. The email template variables are referenced in the PayPack Email Template file.

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