This article covers the following topics:
PayPack is able to deliver email notifications to customers using NetSuite’s email templates. In this section, you can choose what type of emails to trigger after a successful Stripe payment.
Enable Email Notifications
- Send Email to Customer When Sales Order is Charged– This will trigger an email send using the selected template under Select Email Template for Invoice/Sales Order.
- Send Email to Customer When Invoice is Charged– This will trigger an email send using the selected template under Select Email Template for Invoice/Sales Order.
- Send Notification Email to Customer on Successful Charge with Stripe Details– This will trigger an email send using a preset template from NetSuite.
- Send a Payment Confirmation Email from Stripe– This email is sent and configured from Stripe.
Select an Email Template
PayPack selects a single NetSuite email template of your choice for sales order & invoice notifications.
Download PayPack Email Template HTML File and follow the steps below to customize your own.
- Navigate to Documents → Templates → Email Templates → New.
- Fill in the suggested fields listed below.
- Id: _nm_invoice_template
- Name: novamodule Custom Transaction Email Template
- Record Type: Transaction
- Subject: {{companyName}}: ${transaction@title} #${transaction.tranId}
- Under File → Click the + to add the PayPack Email Template file you downloaded
Email Template Field Definitions
- Company Name Field ID– This will typically be your NetSuite account’s Company Name (field id: companyname)or Legal Name(field id: legalname). It populates the email template variable {{companyName}}.
- Logo URL for Email Template– Must be a public URL (i.e.https://tstdrv1714251.app.netsuite.com/core/media/media.nl?id=3552&c=TSTDRV1714251&h=R8nJ98iFFevsgtfB1NIHkb7s2JMrCeUlhEwSJ2HyZGO_do3A&fcts=20170609171234&whence=)
- Select Author for Invoice/Sales Order Email– Sender name and email address for this notification. The author is a NetSuite user or employee.
- Phone Number for Email Template– Custom phone number and populates the email template variable {{phoneNumber}}.
Add Custom Fields
Currently we offer 5 custom fields in the sales order/invoice email template. The email template variables are referenced in the PayPack Email Template file.
Next Steps