PayPack is able to deliver email notifications to customers using NetSuite’s email templates. In this section, you can choose what type of emails to trigger after a successful Stripe payment.

Enable Email Notifications

1. Send Email to Customer When Sales Order is Charged– This will trigger an email send using the selected template under Select Email Template for Invoice/Sales Order.
2. Send Email to Customer When Invoice is Charged– This will trigger an email send using the selected template under Select Email Template for Invoice/Sales Order.
3. Send Notification Email to Customer on Successful Charge with Stripe Details– This will trigger an email send using a preset template from NetSuite.
4. Send a Payment Confirmation Email from Stripe– This email is sent and configured from Stripe.

Select an Email Template

PayPack selects a single NetSuite email template of your choice for sales order & invoice notifications.

Download PayPack Email Template HTML File and follow the steps below to customize your own.

1. Navigate to Documents → Templates → Email Templates → New.
2. Fill in the suggested fields listed below.
   • Id: _nm_invoice_template
   • Name: novamodule Custom Transaction Email Template
   • Record Type: Transaction
   • Subject: {{companyName}}: ${transaction@title} #${transaction.tranId}
3. Under File → Click the + to add the PayPack Email Template file you downloaded
   

Email Template Field Definitions

• Company Name Field ID– This will typically be your NetSuite account’s Company Name (field id: companyname)or Legal Name(field id: legalname). It populates the email template variable {{companyName}}.
• Logo URL for Email Template– Must be a public URL (i.e.https://tstdrv1714251.app.netsuite.com/core/media/media.nl?id=3552&c=TSTDRV1714251&h=R8nJ98iFFevsgtfB1NIHkb7s2JMrCeUlhEwSJ2HyZGO_do3A&fcts=20170609171234&whence=)
• Select Author for Invoice/Sales Order Email– Sender name and email address for this notification. The author is a NetSuite user or employee.
• Phone Number for Email Template– Custom phone number and populates the email template variable {{phoneNumber}}.

Add Custom Fields

Currently we offer 5 custom fields in the sales order/invoice email template. The email template variables are referenced in the PayPack Email Template file.

Next Steps

Allow customers to pay with payment links